Practice Standards

We seek to ensure that clients receive the benefit of our skills in an efficient and cost-effective manner - all documents, for example, can be sent on disc or by e-mail. We aim to treat all lay clients equally, whether individual, corporate, privately funded or legally aided. The cab rank principle is taken seriously. No member of Fenners Chambers will turn away a client because of the cause they represent or the aim they wish to pursue. Once accepted, no case will be returned merely because more lucrative work is later offered.

Inevitably, in a busy chambers there will be occasions when work has to be returned - for example, because a case over-runs or through late listing by the Courts. Our clerks are in daily contact with many court listing officers, but solicitors are well aware how capricious court listing can be. When a case has to be returned, our clerks will suggest suitable alternative counsel.

To ensure that we treat any concerns a professional client may have, Chambers has a full internal complaints proceedure. Initially, Michael Dean, our Senior Clerk, will  be your first point of contact. All concerns raised with him will, if possible, be dealt with by him. However, if Michael is unable to resolve the issues raised in an acceptable manner to all concerned, the matter will then be placed before our Head of Chambers. All matters brought to Michael's attention will be treated in the strictest confidence.